Tuesday, October 11, 2016

Using Video to Enhance Your Customer Service

Videos are a powerful and popular tool for engaging with your customers. Many people are unaware of the wide variety of ways you can use video for your business and unsure of how to go about it. Here are a few ideas on how you can improve your customer service through video...

  1. Get creative with how you present information. You could use a video on your website to talk about your business or products, answer FAQ’s, or introduce your staff.
  2. Create training videos. Save some time and engage people more effectively by providing training in video format.
  3. Demonstrate your products through a video, this shows people clearly how your product works, you can incorporate all the important info while making it simple and interesting to watch.
  4. Updates and interaction. Use video to update your customers via social media. You can also invite customers to a Google Hangout, this allows you to interact with your customers on live-time.

Video is a widely used and extremely popular medium these days. Just think, would you rather read about what happens when you put a cucumber next to a cat or actually watch it…?

Here's an example of a product video we did recently for eBET Group. eBET Engage product video